Refund & Cancellation Policy

Last updated: 17 August 2026

This policy explains refunds and cancellations for paid subscriptions to iBioKaare Tutor AI (tutor.ibiokaare.com). Payments are processed securely by Razorpay.

1. Nature of the Service

iBioKaare Tutor AI sells digital subscription access to AI tutoring, practice questions, and tests. When you purchase a Student or Premium plan, access is unlocked instantly and the digital service is delivered immediately.

Because the service is digital and access is granted instantly, subscription payments are non-refundable. You can, however, cancel at any time to stop future renewals.

2. Cancellation

You may cancel your subscription at any time from your account or by contacting us.
On cancellation, you retain access until the end of your current paid period; the plan simply does not renew.
Cancelling does not trigger a refund for the current or past billing periods.

3. Refunds

As access is delivered instantly upon payment, we generally do not provide refunds once a plan is activated. We will, however, review refund requests in good faith in the following cases:

Duplicate payment — you were charged more than once for the same plan.
Payment succeeded but access was not unlocked — and we are unable to resolve it for you.
Proven technical failure on our side that prevented you from using the plan you paid for.

Approved refunds are issued to the original payment method via Razorpay within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer.

4. How to Request

Email ashokbapi9@gmail.com or call +91 94385 59863 with your registered email and the Razorpay Payment ID from your receipt. We aim to respond within 2 business days.

5. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly, rather than raising a bank dispute.

6. Changes

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.