This Privacy Policy explains how iBioKaare Tutor AI ("we", "us", "our"), operating the website tutor.ibiokaare.com, collects, uses, and protects your information when you use our AI tutoring service (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

• Account information — your name, email address, and a securely hashed password when you register.
• Usage data — questions you ask, chapters and courses you access, tokens consumed, test attempts, bookmarks, and history, so we can provide and improve the Service.
• Payment information — when you buy a plan, payment is processed by our payment partner Razorpay. We receive confirmation of payment and a transaction reference, but we do not store your full card, UPI, or bank details on our servers.
• Technical data — IP address, browser type, device information, and log data collected automatically for security and diagnostics.

2. How We Use Your Information

• To create and manage your account and authenticate you.
• To deliver AI-generated answers, practice questions, and tests, and to track token usage and subscription status.
• To process payments and unlock the plan you purchase.
• To maintain security, prevent abuse, and debug problems.
• To communicate service-related notices to you.

3. Sharing of Information

We do not sell your personal information. We share data only with service providers who help us run the Service, including:

• Razorpay — for payment processing, subject to their own privacy policy.
• AI/LLM providers (such as Google Gemini or OpenAI) — the text of your questions may be sent to generate answers and practice questions. We do not send your name, email, or payment details to these providers.

We may also disclose information if required by law or to protect our rights and users.

4. Data Retention

We retain account and usage data for as long as your account is active or as needed to provide the Service. You may request deletion of your account by contacting us (see Contact Us).

5. Security

We use reasonable technical and organisational measures — including password hashing, input validation, and access controls — to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies & Local Storage

We use browser local storage to keep you signed in and to remember preferences. We do not use third-party advertising or tracking cookies.

7. Children's Privacy

The Service is intended for students preparing for NEET, CUET, OUAT, and Board examinations. Users under 18 should use the Service under the supervision of a parent or guardian.

8. Your Rights

You may access, correct, or request deletion of your personal data by contacting us. You may also cancel your subscription at any time as described in our Refund & Cancellation Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date.

10. Contact

For any privacy questions, email ashokbapi9@gmail.com or call +91 94385 59863. See Contact Us for full details.